Challenge

A Fortune100 technology company wanted to scale their certification and mystery shopping evaluation process to uncover the strengths and weaknesses of their sales team through performance-based assessment in authentic scenarios.  

Solution

A simulation with a customer whose product wishes varied from one interaction to another. A real-time AI-powered assessment provided input to sales trainers on the performance of sales people across nine internal criteria. 

Outcome

• 82% found the Wonda experience useful in practicing their sales skills and getting instant feedback
• AI-powered reports uncovered that participants could improve on paraphrasing, verifying customer needs before moving on, and explicitly tying recommendations to customer needs or concerns.